Viagogo loses 6-year Commerce Commission battle

From Newshub, 5 May 2024: Global ticket reseller Viagogo has lost a six-year legal battle against New Zealand's consumer watchdog after being found to have repeatedly misled customers over its status as an official outlet. 

The High Court has ordered the company to correct the misleading information on its website and update its terms and conditions to make it clear grievances can be heard by the New Zealand courts. 

Fair trading general manager Vanessa Horne said Viagogo was one of the Commerce Commission's most complained about traders, as many consumers had been left out of pocket after unknowingly buying fake tickets. Read more.